AI Copilot for Support Teams

AI powered conversational experience that guides agents, harnesses customer data and connects experts
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Rave Reviews from Customer-Obsessed Revenue Teams

“Worknet helps us auto-prioritize from all angles. This allows us to provide exceptional service and make sure customers can reach out to us in whatever way is best for them.”

Catherine Noonan
Head of Support Engineering

"We are no longer blind to the question volume and topic trends, as we are able to track and measure these metrics in real-time. This allows us to make data-driven decisions and allocate resources more effectively."

Ariel Roitman

Group Manager, CX Knowledge

“Worknet gave us insights into work being done that was otherwise going completely unnoticed.”

Richard Hall

Senior Director of Biz Operations

“Worknet helps us auto-prioritize from all angles. This allows us to provide exceptional service and make sure customers can reach out to us in whatever way is best for them.”

Catherine Noonan
Head of Support Engineering

"We are no longer blind to the question volume and topic trends, as we are able to track and measure these metrics in real-time. This allows us to make data-driven decisions and allocate resources more effectively."

Ariel Roitman

Group Manager, CX Knowledge

“Worknet gave us insights into work being done that was otherwise going completely unnoticed.”

Richard Hall

Senior Director of Biz Operations

Boost productivity and customer experience to propel growth

Worknet helps your support team manage 20% more tickets, improving response times and quality, which boosts customer satisfaction and revenue.

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Boost productivity with Agent's shorthand: type "I'm on it," and Worknet crafts a tailored response in your style.

Summary

At the end of a shift or when a ticket is completed, obtain a comprehensive summary that covers all necessary details.
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Generate Help Article

When a ticket exposes a knowledge gap, Worknet can draft a help article in your preferred style and structure.
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Suggest a response

Worknet can suggest a response based on your knowledge base articles, following your style and tone.

Superpower your customer teams by 
fusing AI and people collaboration

Turn your conversations into knowledge

Your Slack conversations and ticket history generate a customer knowledge base, which are then used to suggest response.
Incorporate Knowledge Base Articles in Responses.
Include Conversations as Data Sources.
Utilize Formal Knowledge Bases & Direct Expert Insights.

Help your agents troubleshoot

Based on troubleshoot documents but also existing tickets internal notes and Slack conversations.
Receive guidance for agent's resolution
Provide resolution paths

Hyper-personalize your customer service

Use customer data to show empathy by walking “their shoes”. Offer a level of service that's unparalleled, and your customers will adore you.
Utilize customer-specific data.
Integrate with a wide range of customer data systems
Including: Stripe, Salesforce, HubSpot, Amplitude

Get experts to swarm with you

Worknet identifies the appropriate experts and teams, then initiate swarm conversations to expedite issue resolution.
Find the experts
Expedite case swarming process
Bring AI and people to collaborate

Success metrics

Track success metrics on your website to gain insights and identify areas for improvement, so you can optimize performance and reach your goals.

20%

more tickets resolved

32%

Faster time-to-resolution

17%

Improved CSAT

Your Data Security and Privacy is our top priority

Worknet is SOC 2 Type II certified and complies with GDPR and CCPA. We are committed to maintaining the highest standards for data security.

Security & Privacy

G2 awards 2023

Ready to see how it works?

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🎉 Thank you! Your submission has been received!
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